HILLINGDON PRINT LTD TERMS AND CONDITIONS

1. DEFINITIONS

1.1 In these Terms and Conditions:

"Company" means Hillingdon Print Ltd.

"Customer" means any individual, business, organisation, political party, campaign group, charity or other entity placing an order with the Company.

"Goods" means all printed products, promotional materials and other items supplied by the Company.

"Services" means print management, print brokerage, design, sourcing, procurement, fulfilment, delivery arrangements and related services supplied by the Company.

"Artwork" means all text, images, logos, designs, graphics, data and other materials supplied by the Customer.

2. APPLICATION OF TERMS

2.1 These Terms and Conditions apply to all orders placed with Hillingdon Print Ltd.

2.2 By placing an order, the Customer accepts these Terms and Conditions in full.

2.3 No variation to these Terms and Conditions shall be binding unless agreed in writing by the Company.

3. ORDERS

3.1 All orders are subject to acceptance by the Company.

3.2 The Customer is responsible for ensuring that all specifications, quantities and instructions are complete and accurate.

3.3 Any changes requested after an order has been placed may be subject to additional charges and revised timescales.

3.4 Orders shall be deemed confirmed once accepted by the Company in writing.

4. QUOTATIONS AND PRICING

4.1 Quotations are valid for 30 days unless otherwise stated.

4.2 All prices are exclusive of VAT unless expressly stated otherwise.

4.3 Additional charges may apply where the Customer requests amendments, corrections, additional proofs or changes following approval.

5. PAYMENT

5.1 Payment terms shall be agreed at the time of ordering.

5.2 The Company reserves the right to require payment in advance.

5.3 Ownership of Goods shall remain with the Company until payment has been received in full.

5.4 The Company reserves the right to suspend work or withhold delivery where payment is overdue.

6. CUSTOMER ARTWORK AND CONTENT

6.1 The Customer is solely responsible for all Artwork and content supplied to the Company.

6.2 The Company acts solely as a printer, print manager, broker or supplier and does not verify the accuracy, legality or factual content of customer-supplied materials.

6.3 The Customer warrants that all Artwork and content supplied:

(a) is accurate;

(b) complies with all applicable laws and regulations;

(c) does not infringe any intellectual property rights;

(d) is not defamatory, unlawful, misleading, fraudulent, discriminatory, offensive or otherwise actionable; and

(e) may lawfully be reproduced, printed and distributed.

6.4 The Company reserves the right to refuse, suspend or cancel any order where it reasonably believes the content may be unlawful, misleading, defamatory, offensive, inappropriate or likely to expose the Company to legal, regulatory or reputational risk.

7. ARTWORK CREATION AND DESIGN SERVICES

7.1 Where the Company provides design, artwork or amendment services, the Customer is responsible for reviewing and approving all proofs before production.

7.2 The Company shall not be liable for any errors, omissions, inaccuracies or legal claims arising from approved artwork.

8. PROOF APPROVAL

8.1 Proofs are supplied for checking purposes only.

8.2 It is the Customer's responsibility to carefully check all proofs for spelling, grammar, images, layouts, colours, factual statements, contact details, pricing, legal notices and imprints.

8.3 Approval of a proof shall constitute acceptance of all content and specifications.

8.4 The Company shall not be liable for errors present in approved proofs.

9. POLITICAL, ELECTION AND CAMPAIGN MATERIAL

9.1 Where materials relate to elections, political campaigns, referendums or other regulated activities, the Customer is solely responsible for compliance with all applicable laws and regulations.

9.2 The Customer shall ensure that all legally required imprints, promoter details, publisher details and disclosures are included within the Artwork supplied.

9.3 The Company accepts no responsibility for verifying compliance with electoral, campaign finance or political advertising laws.

9.4 Responsibility for the content, publication and promotion of political materials remains solely with the Customer and any promoter named within the publication.

10. INTELLECTUAL PROPERTY

10.1 All intellectual property rights in customer-supplied Artwork remain the property of the Customer or its licensors.

10.2 The Customer grants the Company a non-exclusive licence to reproduce, modify and process Artwork solely for the purpose of fulfilling the order.

10.3 The Customer warrants that it holds all necessary permissions and rights to use supplied Artwork.

11. PRINT QUANTITY TOLERANCE

11.1 Due to industry manufacturing processes, delivered quantities may vary by up to 5% from the quantity ordered.

11.2 Such variation shall be deemed acceptable and fulfilment of the order.

12. DELIVERY

12.1 Delivery dates are estimates only.

12.2 The Company shall not be liable for delays caused by suppliers, couriers, third-party contractors, weather conditions, strikes, transport disruptions, material shortages or circumstances beyond its reasonable control.

12.3 Risk in the Goods shall pass to the Customer upon delivery.

12.4 The Customer must inspect Goods upon receipt and notify the Company of any defects within 5 working days.

13. COLLECTION OF GOODS

13.1 Where Goods are made available for collection, the Customer shall collect them within 30 days of notification.

13.2 The Company reserves the right to charge storage fees or dispose of uncollected Goods after providing reasonable notice.

14. THIRD-PARTY SUPPLIERS

14.1 The Company may engage third-party suppliers, manufacturers, print providers, fulfilment partners and couriers to complete orders.

14.2 The Company shall not be responsible for delays, interruptions or failures caused by third-party suppliers beyond its reasonable control.

15. QUALITY AND CLAIMS

15.1 Minor variations in colour, paper stock, finishing, dimensions, quantity or specification shall not constitute a defect.

15.2 Claims regarding shortages, defects or errors must be submitted in writing within 5 working days of delivery.

15.3 The Company's liability for defective Goods shall be limited to replacement, reprinting or refund at the Company's sole discretion.

16. ARTWORK RETENTION

16.1 The Company may retain artwork, proofs and production files for operational purposes.

16.2 The Company is under no obligation to store or maintain such files indefinitely.

16.3 The Customer is responsible for retaining backup copies of all artwork supplied.

17. ELECTRONIC COMMUNICATIONS

17.1 The Customer agrees that email communications, electronic approvals and digital confirmations may be relied upon by the Company as evidence of instructions, approvals and acceptance of orders.

18. LIMITATION OF LIABILITY

18.1 The Company acts solely as a provider of printing, print management and print brokerage services.

18.2 The Company shall not be responsible for the authorship, legality, publication, accuracy, truthfulness or content of materials supplied by the Customer.

18.3 The Company's total liability arising from any order shall not exceed the amount paid by the Customer for that order.

18.4 The Company shall not be liable for indirect, consequential or economic losses, including loss of profit, loss of reputation, loss of business opportunity or anticipated savings.

18.5 Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded under the laws of England and Wales.

19. INDEMNITY

19.1 The Customer shall indemnify and keep indemnified Hillingdon Print Ltd, its directors, employees, agents and contractors against all claims, demands, actions, proceedings, liabilities, damages, compensation, losses, costs, expenses and legal fees (including solicitor and client costs) arising directly or indirectly from:

(a) customer-supplied content;

(b) allegations of defamation, libel, slander or malicious falsehood;

(c) copyright infringement;

(d) trademark infringement;

(e) intellectual property disputes;

(f) breaches of privacy or data protection laws;

(g) breaches of electoral, advertising or campaign regulations;

(h) unlawful, misleading, inaccurate or offensive statements contained within customer-supplied materials; and

(i) any breach of these Terms and Conditions by the Customer.

20. FORCE MAJEURE

20.1 The Company shall not be liable for any failure or delay resulting from circumstances beyond its reasonable control including natural disasters, supplier failures, utility interruptions, industrial action, transport disruption, cyber incidents, government action or other unforeseen events.

21. DATA PROTECTION

21.1 Personal data shall be processed in accordance with applicable UK data protection legislation including the UK GDPR and the Data Protection Act 2018.

21.2 Customer data shall only be used for the purposes of fulfilling orders, managing accounts and complying with legal obligations.

21.3 Full details are available in the Company's Privacy Policy.

22. WEBSITE USE AND COOKIES

22.1 The Company's website uses cookies to improve user experience and monitor website performance.

22.2 By using the website, users acknowledge the use of cookies in accordance with the Company's Cookie Policy.

22.3 Information provided on the Company's website is for general information purposes only. Whilst reasonable efforts are made to ensure accuracy, the Company gives no warranty regarding the completeness, accuracy or reliability of information published on the website.

23. TERMINATION

23.1 The Company may suspend or terminate services immediately where:

(a) payment is overdue;

(b) the Customer breaches these Terms and Conditions;

(c) unlawful content is supplied; or

(d) the Company reasonably believes continuing the order may expose it to legal, regulatory or reputational risk.

24. COMPLAINTS

24.1 Complaints should be made in writing to:

Hillingdon Print Ltd

Email: info@hillingdonprint.co.uk

Telephone: 01895 540 314

24.2 Complaints should be submitted within 10 working days of delivery.

24.3 The Company aims to acknowledge complaints within 2 working days and investigate them promptly.

25. GOVERNING LAW

25.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

25.2 The courts of England and Wales shall have exclusive jurisdiction in relation to any dispute arising from these Terms and Conditions.

26. CONTACT DETAILS

Hillingdon Print Ltd

Website: https://www.hillingdonprint.co.uk

Email: info@hillingdonprint.co.uk

Telephone: 01895 540 314

27. ACCEPTANCE OF TERMS

27.1 By placing an order with Hillingdon Print Ltd, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.

27.2 The Customer further confirms that they are responsible for the legality, accuracy and content of all materials supplied for printing and authorise Hillingdon Print Ltd to produce the requested Goods in accordance with approved artwork and specifications.